Payment request in the real-time payment system. Planning the customer journey is the key.

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January 16, 2020

Person sketching UI/UX designs on paper, surrounded by sticky notes and a timer on the desk.

FinTechZone article

FinTechZone is the best place to find out more about bank innovation and important fintech industry news in Hungary. In this article you can read about the steps we need to take in order to create a design-driven, intuitively usable instant payment system. The key factors in this process are the understanding of the customer journey and the implementation of research-based ux design principles with an interesting story. In the article you can also find a customer journey map which visualises the critical points of the process. By clicking on the link below the whole article is available in Hungarian:

https://fintechzone.hu/fizetesi-kerelem-az-azonnali-fizetesi-rendszerben-sok-mulik-az-ugyfelut-tervezesen/

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Payment request in the real-time payment system. Planning the customer journey is the key.

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